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please contact us at: sales@ips-electronics.com.

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Shipping Policy

Shipping Policy for IPS-Electronics

1. General Shipping Information At IPS-Electronics, we strive to ensure the safe and timely delivery of your orders. Our shipping policy applies to all used, new, and refurbished industrial products sold through our platform. By placing an order, you agree to the terms outlined in this policy.

2. Processing Time
· Orders are typically processed within 1-3 business days after payment is received and cleared.
· Custom orders or items requiring special handling may require additional processing time. Customers will be notified of any delays.

3. Shipping Methods and Carriers
· We partner with reliable carriers such as DHL, UPS, FedEx, and other freight services to ensure your products arrive safely.
· The shipping method is selected based on the size, weight, and destination of the order. Customers may request specific carriers, subject to availability and additional fees.

4. Domestic Shipping
· Standard shipping times vary between 3-7 business days within the domestic region.
· Expedited shipping options are available at an additional cost.

5. International Shipping
· We ship to most countries worldwide. International shipping times vary based on destination, customs clearance, and local postal services.
· Import duties, taxes, and customs fees are the responsibility of the customer. These charges are not included in the product or shipping costs.

6. Packaging
· All products are carefully inspected and securely packaged to prevent damage during transit.
· For large or fragile items, custom crating or reinforced packaging may be used to ensure safe delivery.

7. Shipping Costs
· Shipping costs are calculated based on the weight, dimensions, and destination of the order.
· The exact shipping cost will be displayed at checkout.

8. Order Tracking
· Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to monitor your shipment.
· Please note that tracking updates may take up to 24 hours to appear in the system.

9. Damaged or Lost Shipments
· If your shipment arrives damaged, please notify us within 48 hours of receipt and provide photos of the damaged packaging and items.
· For lost shipments, please contact us as soon as possible. We will work with the carrier to investigate and resolve the issue.

10. Returns and Exchanges
· For details regarding returns and exchanges, please refer to our Return Policy.

11. Contact Us If you have any questions or concerns about your shipment, please contact us:
· Email: contact@ips-electronics.com
· Phone: +31 (0) 58 7009 713

Thank you for choosing IPS-Electronics for your industrial product needs. We value your business and are committed to providing excellent service.

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