Return and Withdrawal Policy

Pursuant to the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827), Consumers are entitled to withdraw from an agreement without providing any reason within 14 days from the date of receiving the package. The withdrawal period is deemed observed if the withdrawal declaration is sent before the deadline (e.g., via postal mail or email).

Conditions for Agreement Withdrawal

  • A declaration of withdrawal must be submitted.
  • Consumers may handle the goods only as necessary to determine their nature, characteristics, and functionality, considering the possibility of their return.

Return Eligibility
Returned goods must meet the following conditions:

  1. The goods must be complete.
  2. The goods must be unaltered, except for modifications necessary in the ordinary course of use.
  3. The goods must not have been ordered at the Client's explicit individual request.

For cancellations, the returned goods and the withdrawal declaration must be sent to the following address:

IPS-Electronics
Ceresweg 20-b
8938 BG Leeuwarden
The Netherlands

The package must be clearly labeled with the note: "Return."

Important Notes:

  1. Shipping Costs: The cost of returning the goods is not reimbursed. IPS does not accept COD (cash on delivery) packages.
  2. Refund Timeline: The refund, equivalent to the value of the goods, will be issued immediately upon receipt of the package, but no later than 7 days. Refunds are processed according to § 9 of the Terms and Conditions (Return of Financial Resources).
  3. Package Security: Returns are only accepted if the package is properly secured and protected.

Returns for Non-Consumer Buyers
Buyers who are not classified as Consumers (hereinafter referred to as "Buyers") may return purchased goods within a non-negotiable 14-day period from the delivery date. However, the acceptance of such returns is subject to the sole discretion of IPS.

If a return from a Buyer is accepted, the following conditions apply:

  • IPS will reimburse the Buyer with an amount equal to the purchase price of the goods, reduced by 30% to cover costs (shipping, time, packaging) related to the returned products.
  • Refunds will be issued immediately upon receipt of the package, but no later than 7 days after the goods have been fully inspected by IPS.